Privacy Policy

Muñoz Services LLC (“we,” “us” or “our”) respects your privacy. This policy explains what we collect through munozservicesaz.com, what we do with it, and the choices you have. There are no contact forms on this Site — our chat widget is the only thing on the Site that can send us your information, and it asks for your consent before it sends anything.

1. The short version

• We do not run contact forms, and we do not ask you to create an account.
• The chat widget asks you to accept a consent notice before your conversation reaches us. Decline it, or just browse, and nothing you do on the Site sends us your details.
• We do not sell or rent your personal information, and we never have.
• We do not run advertising or cross-site tracking pixels on this Site.
• You can withdraw your chat consent at any time, and you can ask us to delete what we hold.

2. Information we collect

When you use the chat widget

If you accept the chat’s consent notice and send a message, we and our chat provider receive:

• The messages you type, including anything you choose to share about your home or system.
• Any contact details you choose to give us in the chat — typically a name, phone number or email address. You decide what to provide; you can ask your question without identifying yourself, although we then have no way to follow up.
• Technical information our chat provider records to run the chat, which may include your IP address, browser and device type, the page you chatted from, and the date and time of the conversation.
• A transcript of the conversation.

The chat may be answered first by an automated assistant and then by a person from our team. Our staff can read the transcript.

When you call or email us

If you call 623-324-6165 or email munozservices00@gmail.com, we receive whatever you tell us — your phone number or email address, your name, your service address and what you need done. We use it to answer you and to carry out the work.

When you simply browse

This Site is a set of static pages. Browsing it does not create an account or a profile with us, and we do not place advertising or analytics trackers on it. Our web host, like any web host, processes standard server request data (including IP addresses) in order to serve the pages and keep the Site secure.

Some images and fonts on the Site are served from third-party content networks (Google Fonts, and the image hosts referenced in the page source). Loading them necessarily discloses your IP address and browser details to those providers, as with any resource your browser fetches.

3. The chat widget in detail

The chat widget is provided by a third-party chat platform (LeadConnector, part of the HighLevel platform), and it is loaded into the page from widgets.leadconnectorhq.com. When the chat is used, your messages and the technical details listed above are processed on that provider’s systems as well as reaching us. The provider acts as our service provider and may set its own cookies or local storage entries in order to keep your conversation going across page loads. Its own privacy terms apply to its processing, in addition to this policy.

Please do not use the chat for sensitive information. It is not a secure channel. Do not send payment card numbers, Social Security numbers, passwords or medical details; we will never ask for them in chat.

4. How we use your information

We use what you give us only to:

• Answer your question and give you a quote.
• Schedule, carry out and follow up on the work you asked about.
• Contact you about that work — by phone, text message or email — using the details you gave us. Message and data rates may apply to texts, depending on your carrier.
• Keep our own records of jobs quoted and completed.
• Keep the Site and the chat working, and prevent abuse of them.
• Meet our legal, tax and insurance obligations.

We do not use your information for automated decisions that affect your rights, and we do not build advertising profiles.

5. What we do not do

• We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising.
• We do not add you to a marketing list because you used the chat.
• We do not share your details with other contractors or lead brokers.

6. Who we share information with

We share personal information only with:

• Our chat provider, because it operates the chat widget and stores the transcripts on our behalf.
• Our web host and email provider, because they deliver the Site and carry our email.
• Professional advisers — for example our accountant or insurer — where they genuinely need it.
• Authorities, where we are legally required to, or where it is necessary to protect someone’s safety or our legal rights.

These providers may process your information only to provide their service to us.

7. How long we keep it

We keep chat transcripts and enquiry details for as long as we need them to answer you and to keep a record of work quoted or performed, and then for as long as our tax, accounting and insurance obligations require — after which we delete them or strip out what identifies you. You can ask us to delete your information sooner, as set out below.

8. Security

We limit who can read chat transcripts and enquiries to the people who need to, and we rely on reputable providers for the chat and for our email. No method of transmission or storage is completely secure, though, and we cannot guarantee absolute security — which is why we ask you not to send sensitive information through the chat.

9. Your choices and rights

• Don’t use the chat. Declining the chat’s consent notice, or closing the window, means we receive nothing from it. Calling or emailing us always works instead.
• Withdraw consent. Tell us in the chat or email us, and clear this Site’s data in your browser to reset the widget.
• Ask what we hold. Email us and we will tell you what information about you we have.
• Ask us to correct or delete it. Email us and we will do so, unless we are required to keep it (for example for tax records).
• Stop hearing from us. Tell us by phone or email and we will stop contacting you, other than to finish work already in progress.

Depending on where you live, you may have additional rights — for example, Arizona and California residents have rights regarding access and deletion of personal information, and California residents may request the categories of information collected and the categories of third parties it was disclosed to. We honor these requests from anyone who asks, regardless of where they live, and we will not treat you differently for making one. Contact us at munozservices00@gmail.com.

We also honor your browser’s Global Privacy Control signal, although since we do not sell personal information or run advertising trackers, there is nothing for it to turn off here.

10. Children

The Site is meant for adults arranging work on a home or business. We do not knowingly collect personal information from children under 13, and our Terms ask you to confirm you are 18 or have a parent’s permission before using the chat. If you believe a child has sent us information, email us and we will delete it.

11. Links to other sites

The Site links to our Facebook page. Once you follow a link off this Site, the other site’s privacy policy applies, and we have no control over what it collects.

12. Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date above. If we change what the chat widget collects, or what you are consenting to, we will update both this page and the consent notice shown in the chat.

13. Contact us

Ask us anything about this policy, or about your information:

• Muñoz Services LLC
• Phone: 623-324-6165
• Email: munozservices00@gmail.com
• Hours: Mon – Sat, 8:00 AM – 8:00 PM (closed Sunday)
• Serving homes and businesses across Arizona

See also our Terms of Service, which set out what you agree to when you use the chat.

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